Privacy Policy

Waterfall outlines in this Privacy Policy how we use and process any personal information provided by users of our website. This policy complements our Terms of Service and Acceptable Use Policy, both of which are available on our website.

Waterfall is dedicated to protecting your privacy. This policy explains the basis on which any personal information we collect from you, or that you provide to us, will be processed. If we request certain information that can identify you, rest assured it will only be used in accordance with our Privacy Policy.

How We Use Your Information

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

To personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To improve our website in order to better serve you.
To allow us to better service you in responding to your customer service requests.
To administer a contest, promotion, survey or other site feature.
To quickly process your transactions.
To send periodic emails regarding your order or other products and services.
To provide you with updates, special offers and discounts for our goods and services as well as general company information regarding your account.
To prevent fraudulent purchases e.g. Comparing your address with your credit card provider.

Data Security

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

Any data collected from you by us is kept until it is requested to be deleted by you, or if we decide to delete it ourselves.

In some instances we may anonymise Personal Data so it can no longer be associated with an identifiable person, following which we may use this information indefinitely and without further notice.

Children's Privacy

We understand the critical importance of protecting children's privacy. As stated in our Terms of Service, individuals under the age of 13 are not permitted to use our services. Waterfall does not intentionally collect Personally Identifiable Information (PII) from children under 13. If you believe we may have such data, please contact us immediately with the relevant details for prompt removal.

Your Rights

You have several legal rights regarding the information we hold about you, including:

Right to Access: You can request details of the information we hold about you.
Right to Object: You can object to the processing of your information, such as opting out of direct marketing if applicable.
Right to Data Portability: In certain circumstances, you have the right to receive some of your information in a usable format and/or request that we transmit that data to a third party where technically feasible.
Right to Rectification: You can ask us to update your information if it is inaccurate or incomplete.
Right to Erasure: You can request that we erase your information in certain circumstances. Please note that there may be situations where we are legally entitled or obligated to retain your information. If this applies, we will notify you.
Right to Restrict Processing: You can request that we restrict the processing of your information in certain circumstances. Again, there may be situations where we are legally entitled to refuse this request.

Third-Party Services

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

We do not sell, trade, or transfer Personally Identifiable Information (PII) to external parties without first notifying our users. Exceptions include server hosting partners and other parties who assist in operating our website, business, providing analytical data or serving our users. We may also disclose information as necessary to comply with legal requirements, enforce our site policies, or protect our rights, property, or safety, as well as those of others.

Contact Us

If you have any concerns or requests in relation to your privacy, such as requesting your data, please email us at support@waterfall.gg - we will try to process your request as soon as we can, usually within 24 hours, but no longer than 30 days later.